Effective Date: 27 September 2026
Last Updated: 27 September 2026
Version: 1.1
These Terms of Service, End User Licence Agreement, Acceptable Use Policy, and Data Processing Addendum (together, the "Agreement") govern your access to and use of the software, platform, website, applications, dashboards, APIs, automations, integrations, reports, notifications, and related products and services provided by CAILO PTY LTD ("CAILO," "we," "us," or "our") (collectively, the "Services").
By accessing, registering for, subscribing to, downloading, integrating with, or using the Services, you agree to be bound by this Agreement. If you do not agree to this Agreement, you must not access or use the Services.
If you use the Services on behalf of a company, business, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement, and references to "you" and "your" include both you and that entity.
Subject to your compliance with this Agreement, CAILO grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your internal personal, household, or internal business use, as applicable, in accordance with this Agreement and any written agreement between you and CAILO.
Your use of the Services does not transfer ownership of any intellectual property rights to you. The rights granted under this Agreement are a licence only and do not constitute a sale of any software, platform, or intellectual property.
If you do not agree to this Agreement, you must discontinue use of the Services and, where applicable, delete your account and revoke any third-party integrations or permissions connected to CAILO.
Unless expressly authorised by CAILO in writing, you may not copy, reproduce, distribute, publish, sell, resell, sublicense, assign, rent, lease, transfer, or otherwise make the Services available to any third party, in whole or in part.
You may make a single archival copy only where strictly necessary for lawful internal backup purposes, provided that such copy retains all copyright, proprietary, and confidentiality notices.
Any approved redistribution, reseller, partner, white-label, enterprise, or channel arrangement requires prior written consent from CAILO and may be subject to separate commercial terms.
Minimum age. The Services are intended for users aged 18 and over. You must not use the Services if you are under 18 (or the age of majority in your jurisdiction, whichever is greater).
You represent and warrant that:
The Services may be used by both consumers and business users. Some features, pricing, billing arrangements, integrations, and obligations may differ depending on whether you are using the Services for personal use or on behalf of a business.
Nothing in this Agreement is intended to exclude, restrict, or modify any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law, where those rights cannot lawfully be excluded, restricted, or modified.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must promptly notify CAILO of any unauthorised use of your account or any suspected security incident. CAILO is not liable for any loss or damage arising from your failure to maintain account security.
You agree to use the Services only in compliance with all applicable laws, regulations, third-party rights, and this Agreement.
You must not, and must not permit any third party to:
The Services contain copyrighted works, software, source and object code, trade secrets, confidential information, branding, graphics, interfaces, reports, documentation, and other intellectual property owned by or licensed to CAILO.
Except to the extent prohibited by law, you must not:
CAILO retains all right, title, and interest in and to the Services and all associated intellectual property rights. All rights not expressly granted under this Agreement are reserved by CAILO.
The Services may connect with, rely on, or interoperate with third-party providers, platforms, devices, APIs, vehicle data platforms, telematics systems, smart home systems, automation platforms, or other connected services.
Your use of third-party services may be subject to separate terms and privacy policies imposed by those third parties. CAILO does not control and is not responsible for the availability, legality, security, accuracy, performance, or continued operation of any third-party service.
CAILO may modify, suspend, or discontinue any integration at any time, including where required by technical, commercial, security, or legal considerations.
Third-Party API Dependency. You acknowledge and agree that the Services depend on continued access to third-party application programming interfaces (APIs) and platforms, including but not limited to the Tesla Fleet API and other manufacturer, telematics, smart home, or fleet platform APIs. Changes, restrictions, revocations, deprecations, rate limits, pricing changes, outages, or discontinuation of any third-party API or platform may affect the availability, functionality, or accuracy of the Services. To the maximum extent permitted by law, CAILO is not liable for any loss, damage, service unavailability, or degradation arising from third-party API changes, actions, or unavailability, including where a third-party provider terminates, modifies, or restricts CAILO's or your access.
Termination of Third-Party Accounts. Your use of the Services requires an active account with certain third-party providers (for example, an active Tesla account for CAILO Connect). If your third-party account is suspended, terminated, restricted, or otherwise made unavailable to CAILO for any reason, the corresponding CAILO Services may become unusable in whole or in part. CAILO is not responsible for the acts, omissions, or decisions of third-party providers relating to your account with them. Any fees paid to CAILO remain payable in accordance with this Agreement, subject to your statutory rights.
You acknowledge that the Services may rely on data provided by you, connected devices, vehicles, third-party APIs, automation platforms, cloud services, and internet connectivity.
CAILO does not guarantee that any telemetry, data feed, alert, notification, automation, report, workflow, insight, or output generated by the Services will be complete, accurate, uninterrupted, current, or error-free.
You are solely responsible for independently verifying outputs before relying on them for personal, business, operational, technical, legal, compliance, or safety-related purposes.
Tax, Financial, and Compliance Records. The Services may generate logbook records, trip summaries, mileage reports, charging cost records, novated lease calculations, expense summaries, and similar outputs that you may choose to use for taxation, accounting, insurance, employment, business claims, regulatory, or compliance purposes. You acknowledge and agree that:
CAILO does not control vehicle operation or vehicle driving functions. However, the Services may connect to, trigger, support, inform, or be attached to automations, workflows, alerts, or routines operating in environments that may be safety-sensitive, including homes, businesses, workplaces, energy systems, access systems, monitoring systems, and connected devices.
You acknowledge and agree that:
To the maximum extent permitted by law, you assume all risks arising from the use of the Services in connection with any automation, routine, device control, notification dependency, or safety-sensitive environment.
If you purchase a paid subscription or other paid Services, you agree to pay all fees, charges, taxes, duties, and other amounts associated with your account in accordance with the pricing and billing terms presented to you at the time of purchase.
Currency. All fees are quoted and payable in Australian Dollars (AUD) unless otherwise stated in writing at the time of purchase.
Unless otherwise stated in writing:
Chargebacks and Payment Disputes. If you believe a charge is incorrect or unauthorised, you agree to contact CAILO in writing within sixty (60) days of the disputed charge before initiating a chargeback with your payment provider. You acknowledge that initiating a chargeback without first attempting to resolve the dispute directly with CAILO may result in immediate suspension or termination of your account, and you may be responsible for chargeback fees, administrative costs, and any outstanding balances. Nothing in this clause limits or affects your rights under the Australian Consumer Law or under the rules and procedures of your payment provider.
CAILO may offer free trials, promotional access periods, beta access, credits, or introductory offers from time to time. As at the date of this Agreement, CAILO's 7-day free trial is available on the 1-vehicle plan only. Not all plans include a free trial. Where a free trial is offered through the Apple App Store or Google Play, it is run as an Introductory Offer, Apple or Google (as applicable) decides eligibility (typically restricted to first-time subscribers to the subscription group), and the "free for the trial period, then at the price shown" wording is presented on the store's own purchase sheet.
Unless otherwise stated in writing:
CAILO may make the Services available across multiple countries and territories. You are solely responsible for ensuring that your access to and use of the Services is lawful in each jurisdiction in which you or your users access or use them.
You must not use, export, re-export, transfer, or make the Services available in violation of any applicable trade laws, sanctions laws, embargoes, or export control regulations of Australia, the United States, the European Union, the United Kingdom, or any other applicable jurisdiction.
You represent and warrant that:
CAILO may suspend or terminate access where necessary to comply with law, sanctions requirements, or risk management obligations.
You are responsible for compliance with all laws and regulations applicable to your use of the Services, including those relating to privacy, data protection, electronic communications, consumer rights, surveillance, automation, access control, taxation, employment, vehicle data, telematics, and import/export compliance.
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless CAILO, its directors, officers, employees, contractors, affiliates, agents, licensors, service providers, and distributors from and against any claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:
To the maximum extent permitted by law, CAILO and its directors, officers, employees, contractors, affiliates, agents, licensors, service providers, and distributors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business, contracts, goodwill, anticipated savings, data, opportunity, or business interruption arising out of or in connection with this Agreement or the Services, whether in contract, tort, negligence, statute, equity, or otherwise.
To the maximum extent permitted by law, CAILO's total aggregate liability arising out of or in connection with this Agreement or the Services will not exceed the greater of:
Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.
Except as expressly stated in writing, the Services are provided on an "as is" and "as available" basis. CAILO makes no representations, warranties, guarantees, or conditions of any kind, whether express, implied, statutory, or otherwise, including as to merchantability, fitness for a particular purpose, title, non-infringement, compatibility, security, reliability, availability, or accuracy.
CAILO does not warrant that the Services will be uninterrupted, error-free, secure, or compatible with every jurisdiction, device, operating system, platform, or third-party service.
CAILO may suspend, restrict, or terminate your access to the Services immediately, with or without notice, if:
Where CAILO suspends, restricts, or terminates your access for reasons other than those listed above (including where continued provision of the Services is no longer commercially, technically, or legally feasible), CAILO will provide reasonable prior notice to your registered email address where practicable. For paid subscription customers, "reasonable prior notice" means at least thirty (30) days where the reason for termination is not urgent, and CAILO will refund any pre-paid fees for periods after the effective termination date on a pro rata basis.
You may stop using the Services at any time and may cancel your account in accordance with the applicable cancellation process.
Upon termination:
CAILO may enter into separate written agreements, enterprise terms of service, service orders, master services agreements, subscription agreements, data processing addenda, security schedules, service level agreements (SLAs), or other contractual arrangements with business, enterprise, channel, reseller, or strategic customers.
Where such a separate written agreement is executed by CAILO and the relevant customer, that separate agreement will govern to the extent of any inconsistency with this Agreement.
If no separate enterprise agreement, dedicated enterprise Terms of Service, or dedicated Data Processing Addendum has been signed by CAILO and the relevant customer, then this Agreement, including the Terms of Service, Acceptable Use Policy, and Data Processing Addendum contained herein, will remain fully binding and enforceable on that customer.
For clarity:
Neither party will be liable for any failure or delay in performing any obligation under this Agreement (other than payment obligations) where such failure or delay is caused by circumstances beyond that party's reasonable control, including but not limited to: acts of God; natural disasters; fires; floods; earthquakes; pandemics or epidemics; public health orders; wars; acts of terrorism; civil disturbances; strikes or labour disputes not involving CAILO's own workforce; government actions, orders, or regulations; sanctions; embargoes; power failures; internet or telecommunications outages; cyberattacks; distributed denial-of-service attacks; failures, outages, or restrictions imposed by upstream hosting providers, cloud infrastructure, or third-party APIs (including but not limited to the Tesla Fleet API); or any other cause not reasonably foreseeable and beyond that party's reasonable control (each, a "Force Majeure Event").
The affected party will use reasonable efforts to mitigate the effects of a Force Majeure Event and to resume performance as soon as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected Services on written notice, and CAILO will refund any pre-paid fees for the affected period on a pro rata basis.
CAILO may from time to time make certain features, integrations, dashboards, automations, workflows, protocols, models, or Services available on a beta, preview, alpha, early access, experimental, developer, or pre-release basis (collectively, "Beta Features").
Beta Features are provided "as is" and "as available" without any warranties, representations, or performance commitments of any kind. Without limiting the foregoing:
Where an account has been inactive for a continuous period of twelve (12) months (meaning no user login, no active subscription, no active integration, and no completed billing transaction), CAILO may:
CAILO will not delete a dormant account that holds an active paid subscription. Where a dormant account is deleted, CAILO is not liable for the loss of data, configurations, integrations, historical records, or logbook records associated with that account, subject to your statutory rights.
The CAILO Connect mobile app is distributed through the Apple App Store and the Google Play Store. The following terms apply where you obtain, install, or use the app through those stores. They are in addition to, and do not replace, the rest of this Agreement.
Agreement is with CAILO, not Apple or Google. This Agreement is between you and CAILO PTY LTD. It is not between you and Apple Inc. ("Apple"), Google LLC ("Google"), or any of their affiliates. CAILO, not Apple or Google, is solely responsible for the CAILO Connect mobile app and its content.
Scope of licence for the Apple App Store version. Your use of the CAILO Connect mobile app downloaded from the Apple App Store is restricted to a non-transferable licence to use the app on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions. CAILO Connect subscriptions are not available for Family Sharing. Each subscription is priced per vehicle and tied to one CAILO account. Household drivers can be added at no additional charge by inviting them as Members through the account owner's CAILO settings.
Pricing shown on the App Store and Google Play. The price shown in the Apple App Store or Google Play Store at the point of purchase is the price you pay, in your local currency. CAILO's pricing is $16 AUD per vehicle per month, and the prices shown by the App Store and Google Play are aligned with that pricing, with local-currency adjustments and tax or regulatory additions as calculated by the applicable store.
Maintenance and support. CAILO is solely responsible for providing any maintenance and support services with respect to the CAILO Connect mobile app, as specified in this Agreement or as required under applicable law. Neither Apple nor Google has any obligation whatsoever to furnish any maintenance or support services with respect to the app.
Warranty. CAILO is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the CAILO Connect mobile app to conform to any applicable warranty, you may notify Apple (for the App Store version), and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of CAILO.
Product claims. CAILO, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the CAILO Connect mobile app or your possession or use of it, including: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy, or similar legislation; and (iv) claims arising under the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
Intellectual property rights. In the event of any third-party claim that the CAILO Connect mobile app or your possession and use of it infringes that third party's intellectual property rights, CAILO, not Apple or Google, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim, to the extent required by this Agreement.
Legal compliance. You represent and warrant that: (i) you are not located in a country that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country; and (ii) you are not listed on any United States Government list of prohibited or restricted parties.
Third-party terms. You must comply with any applicable third-party terms of agreement when using the CAILO Connect mobile app (for example, your wireless data agreement and the terms of the Apple App Store or Google Play Store).
Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries, and Google and Google's subsidiaries, are third-party beneficiaries of this Agreement as it relates to your licence of the CAILO Connect mobile app, and that, upon your acceptance of this Agreement, Apple (and its subsidiaries) and Google (and its subsidiaries) will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary of this Agreement.
In-app subscriptions and payments. Subscriptions to CAILO Connect purchased through the Apple App Store are billed by Apple through your App Store account under the Apple Media Services Terms and Conditions. Subscriptions purchased through the Google Play Store are billed by Google through your Google account under the Google Play Terms of Service. Subscriptions purchased on our website are billed by CAILO through our payment processor, Stripe.
Managing and cancelling your subscription. How you cancel a CAILO Connect subscription depends on where you bought it:
Refunds. Refunds for App Store subscriptions are governed by Apple's refund policies and are requested through Apple. Refunds for Google Play subscriptions are governed by Google's refund policies and are requested through Google. Refunds for website subscriptions are governed by Section 3.9 of this Agreement and the Australian Consumer Law.
Deleting your CAILO account. Deleting your CAILO account from within the mobile app or the web portal removes your sign-in and personal data in accordance with our Privacy Policy. Deleting your CAILO account does not, by itself, cancel an active App Store subscription: you must cancel that subscription separately in your App Store settings. A Google Play subscription is cancelled when your CAILO account is deleted. A website subscription is cancelled when your CAILO account is deleted. Payments already made are not refunded by CAILO, except as required by law.
The Services, software, platform, dashboards, automations, APIs, reports, alerts, files, and all related materials are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
To the maximum extent permitted by law, CAILO disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing, usage, or trade practice.
CAILO does not warrant that any files generated, edited, displayed, transmitted, stored, or relied upon through the Services will be error-free, complete, timely, secure, or fit for any particular purpose.
Without limiting the foregoing, CAILO disclaims any warranty that automations, alerts, notifications, or integrations will occur at any particular time, in the correct sequence, or without failure, latency, interruption, or misconfiguration.
You agree that CAILO may collect, use, store, process, disclose, and transfer information as described in its Privacy Policy and as reasonably necessary to:
Where permitted by law, CAILO may use aggregated, anonymized, or de-identified data for analytics, benchmarking, research, security, product improvement, and service development, provided such data does not identify you personally.
You represent and warrant that you have obtained all rights, notices, permissions, and consents necessary for any personal data or third-party data you provide to CAILO or cause CAILO to process through the Services.
Your use of the Services may involve the processing of personal data. You acknowledge that:
Additional data processing terms applicable to certain business or enterprise customers are set out in the Data Processing Addendum below.
This Acceptable Use Policy forms part of the Agreement.
You must not use the Services to:
CAILO may investigate suspected violations of this Acceptable Use Policy and may suspend or terminate access to the Services, remove content, disable integrations, or take other reasonable action where it believes a violation has occurred or may occur.
This Data Processing Addendum ("DPA") applies to the extent CAILO processes personal data on your behalf as a processor or service provider in connection with your use of the Services. For enterprise or business customers, CAILO may provide a separate standalone DPA. Unless and until such separate DPA is executed by CAILO, this Section 8 forms the binding DPA between the parties.
Where you submit or make available personal data to CAILO through the Services, you are the controller or responsible business, and CAILO is the processor or service provider, except to the extent CAILO processes personal data for its own legitimate business purposes described in this Agreement and Privacy Policy.
CAILO will process personal data only for the purposes of:
You are responsible for:
CAILO will take reasonable steps to ensure that persons authorised to process personal data are subject to appropriate confidentiality obligations.
CAILO will implement and maintain reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure, taking into account the nature of the data and the risks involved.
You authorise CAILO to engage third-party subprocessors, including hosting, infrastructure, analytics, support, payment, and communications providers, as reasonably necessary to provide the Services. CAILO will remain responsible for managing such subprocessors to the extent required by applicable law.
You acknowledge and agree that personal data may be processed in Australia and other jurisdictions where CAILO or its subprocessors operate. Where required by applicable law, CAILO will take reasonable steps to implement appropriate safeguards for cross-border transfers.
You may request an export of your personal data and account data at any time during the active term of your subscription through the account settings or by contacting CAILO. CAILO will make such data available in a commonly used, machine-readable format within a reasonable time.
Following termination or cancellation of your account:
Where required by applicable law, CAILO will notify you of a confirmed personal data breach affecting personal data processed on your behalf within a reasonable time after becoming aware of it, and in any event within any statutory notification period required under applicable law (including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth)).
As between you and CAILO, you retain all right, title, and interest in and to the personal data, account information, vehicle telemetry, logbook entries, configurations, notes, and other content that you submit to, generate within, or make available through the Services ("Customer Data"). CAILO claims no ownership of Customer Data.
You grant CAILO a limited, non-exclusive, worldwide, royalty-free licence to access, use, host, store, process, transmit, display, and analyse Customer Data solely to the extent necessary to:
This licence terminates when the Customer Data is deleted from the Services in accordance with Section 8.8, except with respect to aggregated, anonymized, or de-identified data derived before deletion.
CAILO may modify, update, suspend, or discontinue any part of the Services at any time. Where such changes are likely to have a material adverse effect on your use of the Services, CAILO will make reasonable efforts to provide advance notice.
CAILO may also amend this Agreement from time to time.
Minor or clarifying changes take effect when the updated Agreement is posted to the Services, unless a later effective date is stated.
Material changes (including changes to fees, cancellation terms, liability limitations, dispute resolution, data handling, or any change that materially reduces your rights) will take effect no earlier than thirty (30) days after CAILO makes reasonable efforts to notify you by email to your registered email address or by a prominent notice within the Services. During this notice period, you may cancel your subscription without penalty and, where you have pre-paid for a period beyond the effective date of the material change, CAILO will refund the unused pre-paid portion on a pro rata basis.
Your continued use of the Services after the effective date of updated terms constitutes acceptance of the revised Agreement. If you do not accept the revised Agreement, you must stop using the Services and cancel your account in accordance with this Agreement.
This Agreement is governed by the laws of Queensland, Australia, without regard to conflict of law principles.
You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts competent to hear appeals from those courts.
Nothing in this clause prevents CAILO from seeking injunctive or equitable relief in any jurisdiction to protect its intellectual property, confidential information, systems, brand, or legal rights.
If any provision of this Agreement is found to be unlawful, void, invalid, or unenforceable, that provision will be deemed severed to the minimum extent necessary, and the remainder of the Agreement will remain in full force and effect.
This Agreement constitutes the entire agreement between you and CAILO PTY LTD in relation to the Services and supersedes all prior or contemporaneous understandings, communications, and agreements relating to the same subject matter, except for any separate written agreement signed by CAILO.
Any failure by CAILO to enforce any right or provision under this Agreement does not constitute a waiver of that right or provision unless acknowledged by CAILO in writing.
You may not assign, transfer, novate, or otherwise deal with any of your rights or obligations under this Agreement without CAILO's prior written consent.
CAILO may assign, transfer, novate, or subcontract its rights and obligations under this Agreement without restriction.
If you have questions regarding this Agreement, please contact us via our contact page, or by email at support@cailo.io.
CAILO PTY LTD
Version 1.2 as at 3 November 2026
(Version 1.1 released 27 September 2026, Version 1.0 released 6 January 2026)
This summary is provided for convenience and does not replace the terms above. Version 1.2 introduces the following changes and additions, principally to meet Apple App Review guideline 5.1.1 and 3.1.2(a) and to align with the updated Privacy Policy:
This summary is provided for convenience and does not replace the terms above. Version 1.1 introduces the following changes and additions: