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Yes. A valid credit card is required to start your 7-day free trial. You will not be charged during the trial period.

Your first payment will be charged automatically at the end of your 7-day free trial, unless you cancel before the trial ends. The first charge covers your first month of access, paid upfront.

We take a card at the start so your car never stops recording. You’re not charged during the 7-day trial, and you can cancel any time before it ends. If you don’t cancel, your subscription begins on day eight with no gap in your records.

Yes. We’ll send you a reminder email before your trial ends so you have time to decide whether you’d like to continue.

Yes. You can cancel any time during your 7-day free trial. If you cancel before the trial ends, you will not be charged.

If you do not cancel before the end of your 7-day free trial, your subscription will automatically begin and your nominated credit card will be charged for the first month upfront.

Yes. Cancel any time from your account settings, with no cancellation fees or contracts. Your service continues until the end of your current billing period, and we keep your data for 30 days after your subscription ends, with reminder emails 7 days and 2 days before deletion so you can download anything you need.

When you cancel, your subscription will not renew again. You will continue to have access to CAILO Connect until the end of the period you have already paid for.

We do not provide refunds for unused portions of a billing period. If you cancel, you will retain access until the end of your current paid month.

Subscriptions are billed monthly in advance. Your nominated credit card will be charged each month unless you cancel before your next billing date.

Yes. You can update your payment details through your account settings on desktop. Otherwise, you can do this through the app stores where you subscribed to CAILO Connect.

If a payment fails, we may ask you to update your payment details. Access to CAILO Connect may be paused or cancelled if payment is not successfully received.

CAILO Connect is priced at $16 AUD per vehicle per month. If you subscribe through the web portal, you’ll be billed $16 AUD on your card, and your card provider converts it to your local currency at that day’s exchange rate. If you subscribe through the Apple App Store or Google Play, you’ll see your local currency price at checkout, set by the store’s built-in pricing tier that matches the $16 AUD base. Either way, the base price is $16 AUD, and the amount you see in your local currency may vary slightly as exchange rates move.